Booking and Cancellation Policy

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• Appointments for our service can be made via online booking or Instagram direct message.

• A deposit payment of 50% of the service fee is required to confirm the appointment. The payment should be made within 24 hours. Payment method will be provided in the booking email or Instagram direct message.

• The remaining balance will be charged when the service is complete at the studio. Payment can be made in cash, via PayMe, or FPS.

• If you need to reschedule or cancel an appointment, we request at least 24 hours’ notice.

• For cancellations with 24 hours’ notice, the deposit will be refunded in 3 working days.

• The deposit will not be refunded if cancellations are made in less than 24 hours.

• To respect the time of clients and staff, we ask you to be on time for your appointment. If you are more than 15 minutes late, we can’t guarantee we will be able to carry out the full services of your booking. This may result in your appointment having to be rescheduled.

• The deposit will not be refunded if you do not show up for an appointment. 

• We reserve the right to cancel an appointment. Should such a cancellation occur, a new appointment will be scheduled without additional fees, based on availability.

• An intake form and preparation notes will be sent to you via email or Instagram direct message. Please complete the form at least 1 working day in advance. 

• If you have a referral discount code, please input them in the intake form. The discount will be applied to the balance payment.